Whether you want a demo, an architecture review, or to report a vulnerability — we route every inquiry to a real human and reply within one business day.
A real human reads every submission. We route inside Stack Vault and reply within one business day.
Each channel routes to the right team. Responses are human, not auto-replies.
Demos, pricing, architecture reviews, and procurement. Email sales@stacklume.cloud — replies within one business day.
Production issues for active customers. Use the in-product support widget for fastest routing — 24/7 coverage on incidents.
Tech alliances, OEM, channel, MSSP, and federal integrator inquiries. Email partners@stacklume.cloud.
Media, analyst briefings, and speaking requests. Email press@stacklume.cloud — embargo-friendly.
Vulnerability reports go to security@stacklume.cloud (PGP available). 24/7 intake, triage SLO of 4 hours.
HQ in Brooklyn, NY. EU operations in Dublin. Federal team in Reston, VA. Visits by appointment.
Straightforward answers about scope, integration, data handling, and rollout.
Sales and partnerships: one business day. Support for active customers: per your SLA. Disclosure intake: 4-hour triage SLO, 24/7.
Pilot programs available for qualified enterprise teams. Self-serve trial for the runtime products is in private beta — ask your AE.
Yes. Mutual NDA available pre-call. Most architecture reviews start under NDA before pricing conversations.
Email security@stacklume.cloud. PGP key on our /security page. Safe-harbor language and a published bug-bounty program at stacklume.cloud/security/disclosure.